1. Introduction
Welcome to MindCompass (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we handle information when you use our website and AI chatbot, which provides mental health resources for Vancouver, BC.We do not collect, store, or share any personally identifiable information. Our chatbot, powered by Chatbase, is trained using a combination of web-scraped and manually entered mental health resources to assist users in finding relevant services.By using our website, you agree to the terms outlined in this Privacy Policy.

2. Information We Do Not Collect
- We do not collect, store, or process any personal data (such as names, emails, or health-related information).
- Our website does not use cookies or analytics tools that store personal user data.

3. How Our Chatbot Works
Our AI chatbot, powered by Chatbase, is designed to provide general mental health resource guidance for Vancouver, BC.
- The chatbot is trained on a curated list of mental health services, compiled through web scraping and manual research.
- It does not offer medical advice, therapy, or crisis intervention.
- The chatbot operates in real time and stores user conversations in the third-party app Chatbase.

4. Source of Mental Health Resources
The information provided by our chatbot is sourced from publicly available data on the internet and manual research.
- We make efforts to ensure accuracy, but we cannot guarantee the completeness, correctness, or up-to-date status of the information.
- We are not affiliated with or endorsed by any of the mental health services listed.
- If you find inaccurate or outdated information, please contact us so we can review and update our database.

5. Third-Party Services
Our chatbot uses Chatbase, a third-party AI platform.
- Chatbase may process user input in real time but does not store conversations permanently.
- We recommend reviewing Chatbase’s Privacy Policy for details on how it handles temporary processing.
Additionally, our website may contain links to external mental health services. We are not responsible for their privacy practices, and we encourage users to review their policies before sharing personal information.

6. No Healthcare or Crisis Support
This website is an informational platform only.
- We do not provide direct mental health care, therapy, or crisis support.
- If you are in distress or facing a crisis, please contact 911, the BC Mental Health Support Line (310-6789), or other emergency services.

7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted with a revised “Effective Date.” Continued use of our website after changes means you accept the updated policy.

8. Contact Us
If you have any questions about this Privacy Policy, please contact us at: hi@flowai.ca